Privacy Policy

We only collect information that is necessary to provide you with our services and communicate effectively.

• Identity and Contact Data: Your name, email address, phone number when you send us a message, subscribe to our newsletter, or enquire about a workshop.
• Transaction Data: Payment details, billing address, and purchase history when you purchase a craft kit, book a workshop, or secure a workshop place.

We collect your information directly from you when you:

• Submit an enquiry form for workshops or joining our community.
• Subscribe to our email newsletter.

We use your data strictly to deliver value, manage our relationship with you, and run our business efficiently. Specifically, we use it to:

• Process payments and manage invoicing.
• Send you our newsletter, craft hints and tips, and updates on workshops.
• Review enquiries and manage workshop bookings, scheduling, and related communications through our customer relationship management system.
• Improve our website and digital offerings.

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties who assist us in operating our business, such as:

• Our internal team, virtual assistant, and administrative support providers, where needed to manage logistics, enquiries, bookings, and scheduling.
• Secure payment gateways, email newsletter platforms, website hosting providers, and CRM platforms used to manage bookings, payments, communications, and website operations.

We take reasonable steps to protect your personal information from unauthorised access, disclosure, misuse, loss, or interference. These steps may include digital and operational safeguards appropriate to the type of information we hold. We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide our services, meet legal and accounting obligations, resolve enquiries, and maintain business records. When information is no longer required, we will take reasonable steps to delete it or de-identify it.

You can manage your personal information in the following ways:

• Opt-Out: You can unsubscribe from our email newsletter or marketing communications at any time using the link provided at the bottom of our emails.
• Access and Correction: You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.

If you have a privacy concern or complaint, please contact us first so we can investigate and respond. We will aim to acknowledge your request within a reasonable timeframe and take appropriate steps to resolve your concern in accordance with applicable privacy laws.

• Email: hello@thankyoulisa.com.au
• Location: Melbourne, Australia